Tel: +44 1442 345165    Fax: +44 1442 345001    Sales: 0800 242 5204    sales@pcfltd.co.uk

Product Support

From installation onwards we can ensure that your systems remain healthy and fully updated.

 

Standard Support

Support for all Oracle Primavera products is managed by the specialist Primavera team at Oracle, offering 24/7 access to technical resources via the My Oracle Support portal. These include:

  • Logging and tracking Service Requests
  • Knowledge Base access
  • Patch and Update Management
  • Database and System Monitoring
  • Forums and Blogs

You can also request support via the telephone - the UK contact number is 0870 400 0900. Contact numbers for other countries and regions can be found here.

However you contact Oracle Support, you will need your CSI (Customer Support Identifier) to demonstrate that you have a current support agreement with Oracle. You will have received this from us when your order was completed.

Additional Support

We are also able to offer application and system level support to complement the Standard Support provided by Oracle. This can be on a per-incident basis or take the form of a contract that provides a specified number of hours assistance per year, delivered either remotely or on site as appropriate. Unused support credits can be taken as other professional services or rolled over to the following year subject to certain restrictions.

Please contact us for more information on the support options available, as we aim to tailor the service to suit each customer's specific requirements

 

We also offer a comprehensive range of support services for our own products. Users with a current Support Agreement are entitled to:

  • All product patches and updates
  • Unlimited email support
  • Unlimited telephone support (UK working hours)

Our support team is contactable on 0800 242 5042 during normal UK working hours. Voicemail messages are automatically forwarded to support staff out of hours. Alternatively you can email the team by clicking here.

Product Support

This page details the support services available for both PCF's own products and the products in the Oracle Primavera family. Please click on the appropriate tab below for more information.